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To be by your side 24 hours a day, seven days a week, 365 days a year. This is the purpose of this section of our site. Here you can download, access our commercial documents and manuals.

Downloads

For installation or update of the software available for download on this page a password is required, which is available to customers with Support and Update Contract or that can be purchased separately at any time.

Do not start the update process if you do not have the password.

And, always back up your entire system before updating (and make sure you know how to install the backup if necessary).

UPDATES (password required for update)

Product Date Version Size Information Download
CDRsRetriever - Update - Requires 64-bit Windows 17/06/2026 1.0.22 16.538.731 Information Download
FLAvoice (Khomp) - Update - Requires 64-bit Windows 04/08/2026 12.0.16 742.539.547 Information Download
FLAvoice (SIP) - Update - Requires 64-bit Windows 04/08/2026 12.0.16 841.089.427 Information Download
Info360 - Full update 15/04/2024 2.0.7b240415 3.642.491.290 Information Download
Info360 - Charging rules update 02/10/2019 86 1.079.695.757 Download
Interface FIAS 30/07/2026 7.1.37 21.717.072 Download

INSTALLERS (password required for installation)

Product Date Version Size Download
Installer - CDRsRetriever - Requires 64-bit Windows 17/06/2026 1.0.22 31.267.886 Download
Installer - FLAvoice (Khomp) - Requires 64-bit Windows 04/08/2026 12.0.16 823.661.430 Download
Installer - FLAvoice (SIP) - Requires 64-bit Windows 04/08/2026 12.0.16 924.505.995 Download
Installer - Info360 15/04/2024 2.0.7b240415 3.642.491.290 Download
Installer - Interface FIAS 30/07/2026 7.1.37 27.082.971 Download
Installer - Replicator for PBXControl 14/02/2021 1.0.2 15.425.168 Download
Installer - SrvColetorIP 02/01/2019 1.0 313.448.761 Download

MANUALS

Product Date Version Size Download
Info360 Informatec - Report Catalog (in Portuguese) 01/07/2016 1.1.9 11.383.029 Download
Info360 Informatec -Bills Importer Datasheet (in Portuguese) 24/04/2015 1.0 1.086.499 Download
Info360 Informatec - Best Practices Manuals (in Portuguese) 01/04/2016 1.0.0 132.743 Download
Info360 Informatec - Manual de Coletas (in Portuguese) 02/08/2016 1.1.9 12.097.888 Download
Info360 Informatec - Manual de Gestão por Metas (in Portuguese) 02/08/2016 1.0.1 5.214.759 Download
Info360 Informatec - Manual de Instalação (in Portuguese) 02/08/2016 1.1.9 24.991.573 Download
Info360 Informatec - Utilities Manual (in Portuguese) 02/08/2016 1.2 13.022.835 Download
Info360 Informatec - User Manual (in Portuguese) 01/07/2016 1.1.9 27.312.585 Download

FORMS & SPREADSHEETS

Product Date Version Size Download
FLAvoice - Atención Automática - ES - V1 19/04/2024 1 244.736 Download
FLAvoice - Automated Attendance - EN - V1 19/04/2024 1 261.632 Download
FLAvoice - Enterprise - EN - V1 19/04/2024 1 528.896 Download
FLAvoice - Empresa - ES - V1 19/04/2024 1 511.488 Download
FLAvoice - Hotel - EN - V1 19/04/2024 1 616.960 Download
FLAvoice - Hotel - ES - V1 19/04/2024 1 551.424 Download
Info360 - EN - V1 19/04/2024 1 333.312 Download
Info360 Informatec - ES - V1 19/04/2024 1 277.504 Download
Info360 Informatec + FLAvoice - EN - V1 19/04/2024 1 750.592 Download
Info360 Informatec + FLAvoice - ES - V1 19/04/2024 1 657.920 Download
Satisfaction Survey IVR - EN - V1 19/04/2024 1 276.480 Download
IVR de Encuesta de Satisfacción - ES - V1 19/04/2024 1 259.584 Download

TRAINING SYLLABUSES

Product Date Version Size Download
INFO360 - Installation (in Portuguese) 01/02/2016 1.0 399.425 Download
Info360 Informatec - Maintenance (in Portuguese) 01/02/2016 1.0 404.421 Download
Info360 Informatec - Operation (in Portuguese) 25/11/2016 1.1 174.537 Download
Info360 Informatec - Infrastructure for on-premises training (in Portuguese) 06/05/2016 1.0 145.352 Download

QUICK GUIDES

Product Date Version Size Download
FLAvoice - Quick Guide - License Activation (PT) 11/11/2016 1.0 2.236.924 Download
FLAvoice - Quick Guide - License Deactivation (PT) 11/11/2016 1.0 1.193.987 Download
FLAvoice - Quick Guide - License Expansion (PT) 11/11/2016 1.0 2.241.436 Download
FLAvoice - Quick Guide - License Transfer (PT) 11/11/2016 1.0 2.917.423 Download
INFO360 Informatec - Quick Guide - License Activation (PT) 26/10/2016 1.0 2.437.451 Download
INFO360 Informatec - Quick Guide - License Deactivation (PT) 26/10/2016 1.0 1.345.792 Download
INFO360 Informatec - Quick Guide - License Expansion (PT) 26/10/2016 1.0 2.574.773 Download
INFO360 Informatec - Quick Guide - License Transfer (PT) 26/10/2016 1.0 3.078.004 Download
PBXControl Informatec - Quick Guide - Installation and Configuration (PT) 21/12/2017 1.0 2.750.192 Download

DESK PHONE APPS

Product Date Version Size Download
Concierge - requires FLAvoice v.9.1.3 05/10/2023 1.0.0 14.379.631 Download
Wake-Up - requires FLAvoice v.9.1.3 05/10/2023 1.0.0 4.540.891 Download
Concierge Messages - requires FLAvoice v.9.1.3 05/10/2023 1.0.0 14.782.195 Download
PMS (for Avaya Vantage™) - requires FLAvoice v.9.1.3 05/10/2023 1.0.1 8.839.560 Download
PMS (for Grandstream GXV3370™) - requires FLAvoice v.9.1.3 05/10/2023 1.0.1 8.839.553 Download